80% of callers going thorough to voicemail will hang up*
First impressions of your company make an initial, and lasting effect, on your clients, and quite often their first contact is via the telephone. In our busy life’s we don’t have time to be hanging on the phone, following up unanswered calls and following up voicemails we have left.
Less than 1% of callers hang up if the call is answered by a person*
If you work in industry and spend time on the shop floor, call diversion is not always the best option, so what do you do? Missing one call could have a massive impact on your business – important information not passed over, new enquiry missed, client placing an order with another company because they answered the call.
It may not be necessary to employ a full-time member of staff to answer calls, but at critical times it may be necessary to have a call service for your office. There are several types of service available with a variety of pricing structures. Some companies offer a wider service to include telesales and database cleaning, as well as offering wider business support services.
This is a service which can be easily outsourced and gives a professional, proficient and welcoming first impression. I recently met with Clare Cross, from Professional Call Minders Limited, and was impressed with her knowledge and understanding of how important that initial contact is for the company and the client.
If we can help in business development or introduce you to outsourced suppliers
please give us a call on 01562 881019, or contact us at email@example.com
*Stats from Forbes